Consumer Direct Warranty
All Consumer Warranty claims are to be directed to Stormr as detailed below.
Authorized Retailers are welcome to provide warranty service to their customer; however, this service is not required by Henderson and we prefer that all consumer warrantee claims be channeled directly to our repair facility.
Warranty & Repair Information
All Stormr® Brand jackets are backed with the most comprehensive consumer warranty in the business. With over 60 years of experience in designing and manufacturing neoprene products, we have developed a reputation of quality and performance. Every Stormr jacket is originally designed at our USA factory, providing us complete control over the selection of components, materials, patterns, and designs. All warranty considerations can be professionally completed at our USA factory.
The customer experience and customer service are our number one priorities. We understand that there are many choices for you to consider and Stormr wants to make certain that every jacket that bears our logo provides the confidence and trust our customer has come to expect from Stormr.
Stormr neoprene jackets that are not used for commercial purposes are warranted to be free of manufacturing defects at the time of purchase.
Stormr will replace or repair, at our discretion, any product proving to be defective. This warranty does not apply to damages caused by misuse, lack of reasonable care, accidents, products that have been modified in any way, or loss of the product.
This warranty is non-transferable.
If you believe your garment is defective or if you wish to have it repaired, please email our customer service department directly for a warranty evaluation. Emails should be sent to: info@stormrusa.com and should include your information, suit information including date of purchase, a description and photographs of the issue.
Please Note:
IF ASKED TO SEND JACKET IN FOR REPAIR – ALL RETURNED JACKETS MUST BE CLEAN AND DRY. ANY PRODUCT THAT IS RECEIVED WET OR DIRTY WILL BE RETURNED WITHOUT REVIEW AT THE CONSUMER’S EXPENSE.